Privacy Policy

Privacy Commitment

Kanvish Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers, and IP addresses.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.kanvish.com.au, from media and publications, from other publicly available sources, and from third parties.

Primary and Secondary Purposes

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Website Usage Data, Cookies & Analytics

When you visit our website or submit an enquiry or quote request form, we automatically collect certain technical information, including your IP address, browser type, device information, and general geographic location (such as your approximate city, region and country). We use this information to:

• Understand how visitors use our website, so we can improve it (via Google Analytics)
• Help us identify the general location of an enquiry or quote request, for our own administrative and record-keeping purposes
• Detect and prevent spam, fraud, or misuse of our contact and quote forms

Our website uses Google Analytics, a web analytics service provided by Google, which uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. Google Analytics may set cookies on your device and process your IP address to estimate your general location. This information is used solely to compile aggregated, non-identifying statistical reports about website activity. You can learn more about how Google collects and processes this data at https://policies.google.com/technologies/partner-sites.

Most web browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect the functionality of some parts of our website.

The approximate location derived from your IP address (city/region/country level only) is not precise or exact, and is not used to identify your exact physical address.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure
• Where required or authorised by law
• To trusted service providers who help us operate our website and business, such as Google Analytics (for website analytics) and IP geolocation services (to estimate the general location of an enquiry) — these providers only receive the minimum information necessary to perform their service

We do not guarantee the websites of or policies of authorised third parties.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Kanvish Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. We encourage you to check this policy periodically for any updates.

Privacy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us: